How To Return

Returning an item takes five steps. Start by telling us whether it is a change of mind (exchange) or a faulty, damaged or wrong item.

1. Contact us first. Email info@stylehush.com which include:

• • your order number
  • the item(s) you are returning
  • the reason: change of mind, or faulty / damaged / wrong item
  • for an exchange, the size, colour or product you want instead
  • for a faulty or damaged item, clear photos of the problem and the label
    

2. Wait for your Return Authorisation (RA). We reply within [1–2] business days with an RA number and the return address. Parcels sent without an RA may be delayed or refused.

3. Pack the item securely.

• • Change of mind: item unworn, unwashed and unaltered, with all original tags, packaging and any free gifts.
  • Faulty items: pack as well as you can; tags and packaging are helpful but not required.
  • Write your RA number on a note inside the parcel.

4. Send it back.

• • Faulty, damaged or wrong item: use the prepaid label we email you.
  • Change of mind: post it at your own cost within 7 days of delivery, using a tracked service. We are not responsible for parcels lost on the way back to us.
  • International customers: mark the parcel "Returned goods" on the customs form so no duties are charged to us.

5. We assess and resolve. Within [3–5] business days of receiving your parcel, we email you the outcome:

• • Exchange: your new item ships free within Australia.
  • Refund: processed to your original payment method within [5–10] business days.
  • Replacement or repair: sent to you at no cost.
    

Quick reference